No Return, No Exchange Policy

At Goyal Pooja Bhandar, we carefully check and pack every order before dispatch to ensure that the product is sent in proper condition. Due to the nature of our products, all sales are final.

1. No Return & No Exchange

Goyal Pooja Bhandar follows a strict No Return and No Exchange policy.

Once an order has been successfully placed and delivered, the product cannot be returned or exchanged for any reason, including:

• Change of mind or personal preference.
• Product not meeting personal expectations.
• Wrong size or colour selected by the customer.
• Change in requirement after placing the order.
• Product no longer required.
• Difference in natural colour, shape, texture, size, or appearance of natural products.
• Customer not experiencing the expected spiritual, astrological, Vastu, religious, financial, health, or personal benefits from a product.

Customers are advised to carefully check the product details, specifications, size, images, quantity, and other information before placing an order.

2. Product Inspection Before Dispatch

Every order is checked and packed carefully before dispatch.

We make reasonable efforts to ensure that the product ordered by the customer is correctly packed and shipped. Customers should inspect the package and product carefully after delivery.

3. Damaged or Incorrect Products

Although we follow careful quality-check and packaging procedures, if you receive a product that appears to be physically damaged during transit or materially different from the product ordered, please contact us at info@goyalpooja.com as soon as possible after delivery.

Please provide:

• Order number
• Customer name
• Registered mobile number or email address
• Clear photographs of the product
• Clear photographs/videos of the outer packaging
• Shipping label or delivery package details
• A brief description of the issue

Providing photographs or videos does not automatically create a right to return or exchange. Our team will review the information and determine the appropriate resolution, if any, based on the circumstances.

4. Missing Items

If any item appears to be missing from your order, you must contact us within 72 hours of delivery.

Please provide your order number along with clear photographs/videos of the package and all items received.

Claims regarding missing items reported after 72 hours of delivery may not be considered.

5. Natural Product Variations

Many products sold by Goyal Pooja Bhandar are natural or handcrafted, including Rudraksha, gemstones, crystals, beads, malas, wooden products, shankh, spiritual items, and other natural products.

Such products may naturally vary in:

• Colour
• Shape
• Size
• Texture
• Markings
• Pattern
• Surface appearance

These natural variations are not considered defects and are not grounds for return or exchange.

Product images displayed on the website may also show slight differences from the actual product due to lighting, photography, screen settings, and the natural characteristics of the product.

6. Product Size & Specifications

Customers should carefully review the product description, dimensions, weight, quantity, material, and other specifications before placing an order.

Minor variations may occur in natural and handcrafted products. Such variations will not qualify for return or exchange.

7. Spiritual, Astrological & Vastu Benefits

Our products may traditionally be associated with spiritual, religious, astrological, Vastu, or other customary beliefs.

However, Goyal Pooja Bhandar does not guarantee any specific result or outcome from the use of any product.

Individual experiences may vary, and a customer cannot request a return, exchange, or refund because a particular expected benefit or result was not experienced.

8. Order Cancellation

If you wish to cancel an order, please contact us at info@goyalpooja.com as soon as possible.

Cancellation requests can only be considered if the order has not yet been processed or dispatched.

Once an order has been processed or dispatched, cancellation may not be possible.

9. Refund Policy

As Goyal Pooja Bhandar follows a No Return and No Exchange policy, refunds are generally not provided after an order has been delivered.

In exceptional circumstances involving a verified issue with the order, any resolution will be considered solely at the discretion of Goyal Pooja Bhandar after reviewing the relevant information and evidence.

10. Customer Responsibility

Before placing an order, customers are responsible for checking:

• Product name and description
• Size and dimensions
• Quantity
• Product specifications
• Product images
• Delivery address
• Contact details
• Any other information relevant to the purchase

Once the order has been placed, customers are deemed to have accepted the product details and this No Return, No Exchange Policy.

11. Contact Us

For questions regarding an order, damaged package, missing item, or incorrect product, please contact us:

Goyal Pooja Bhandar
Email: info@goyalpooja.com
Website: goyalpooja.com

Please mention your order number whenever contacting us regarding an order.

Important Notice

ALL SALES ARE FINAL. NO RETURN AND NO EXCHANGE.

By placing an order on GoyalPooja.com, the customer acknowledges that they have read, understood, and agreed to this No Return, No Exchange Policy before completing the purchase.