Last Updated: August 18, 2026

At Goyal Pooja Bhandar, we carefully inspect and pack every order before dispatch to ensure that your products reach you safely and in good condition. If you receive a defective, damaged, or incorrect product, we are happy to assist you with a return or replacement in accordance with the policy below.

1. Return & Replacement Eligibility

Customers may request a return or replacement within 7 days from the date of delivery if:

• The product is received in a damaged condition.
• The product is defective or has a manufacturing issue.
• An incorrect product has been delivered.
• Any item is missing from the order, provided the issue is reported within the specified timeframe.

To be eligible for a return or replacement:

• The product must be unused and in its original condition.
• Original packaging, tags, accessories, certificates, and other items supplied with the product should be retained.
• The product should not have been altered, modified, or damaged after delivery.
• Customers must provide clear photos and/or videos showing the issue while raising the return request.
• The product must be available for pickup from the same address to which the order was originally delivered.

2. Missing Items

If any product or item is missing from your order, please contact us within 72 hours of delivery.

Please provide your order number along with photographs/videos of the package and the items received so that our team can investigate the issue.

Claims for missing items reported after 72 hours of delivery may not be accepted.

3. Non-Returnable Products

Returns or replacements will not be accepted in the following situations:

• The product has been used, worn, altered, or modified by the customer.
• The product has been damaged after delivery due to improper handling or use.
• The original packaging, tags, accessories, or other supplied items are missing.
• The return request is raised after the applicable return period.
• The product does not have any manufacturing, quality, damage, or order-related issue and the customer simply changes their mind.
• The issue is related to the expected spiritual, astrological, Vastu, or other personal benefits of a product.

4. How to Request a Return or Replacement

Step 1: Contact Us

Send an email to info@goyalpooja.com within the applicable return period.

Please include:

• Order number
• Customer name
• Registered mobile number/email address
• Name of the product
• Reason for return or replacement
• Clear photographs/videos showing the issue

Step 2: Review & Approval

Our team will review the request and the supporting information provided.

If the request meets our return/replacement criteria, we will confirm the approval and provide you with the necessary instructions.

Please do not send any product back without receiving confirmation from our team.

Step 3: Product Pickup

For an approved return, the product will generally be collected from the same address where the original order was delivered.

The returned product should be safely packed with its original packaging and all applicable accessories/documents.

Step 4: Inspection

Once the returned product reaches us, our team may inspect it to verify the reported issue and confirm that the product meets the return conditions.

The final resolution will be provided after successful verification.

5. Refund Policy

For an approved return, the refund will be processed according to the applicable payment method and the nature of the issue.

Where applicable, the refund will be issued to the original payment method used for the order.

The time taken for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

If a return is rejected after inspection because the product does not meet the return conditions, the product may be sent back to the customer.

6. Replacement Policy

If a customer is eligible for a replacement and chooses replacement instead of a refund, the replacement product will be dispatched after the returned product has been received and successfully verified.

We generally aim to dispatch an approved replacement within 4 days of receiving the returned product, subject to product availability and operational circumstances.

If the same product is unavailable, our team may contact you to discuss the available resolution.

7. Damaged or Defective Products

If your order arrives damaged or a product is found to be defective upon delivery, please notify us as soon as possible and within 7 days of delivery.

Please keep the product, packaging, shipping label, and other materials until the issue has been resolved, as photographs/videos or physical inspection may be required.

After verification, an eligible damaged or defective product may qualify for a replacement or refund, depending on availability and the circumstances of the case.

8. Incorrect Product

If you receive a product different from the one ordered, please contact us within 7 days of delivery.

After verification, we will arrange an appropriate resolution, which may include replacement with the correct product or another applicable solution.

9. Shipping & Return Pickup

For approved returns arising from a defective, damaged, or incorrectly supplied product, Goyal Pooja Bhandar will provide the applicable return instructions.

Customers should not independently ship products back to us unless specifically instructed by our team.

Return pickup availability may depend on the delivery location and courier service.

10. Product Quality & Authenticity

At Goyal Pooja Bhandar, we make reasonable efforts to source and supply genuine and quality products.

Products are checked and packed with care before dispatch. Wherever applicable, product-specific certificates, authenticity information, or other supporting documentation will be provided as described on the product page.

Natural products such as Rudraksha, gemstones, crystals, beads, malas, and other spiritual products may naturally differ in colour, shape, texture, size, markings, and appearance. Such natural variations do not necessarily indicate a defect.

11. Spiritual, Astrological & Vastu Benefits

Our products may be traditionally associated with spiritual, astrological, Vastu, religious, or other customary benefits.

However, Goyal Pooja Bhandar does not guarantee specific results or outcomes from the use of any product. Individual experiences and results may vary.

Returns or replacements cannot be requested solely because a customer did not experience a particular spiritual, astrological, Vastu, financial, health, or other personal benefit.

12. Order Cancellation

If you wish to cancel an order, please contact us at info@goyalpooja.com as soon as possible.

Cancellation requests can only be accommodated if the order has not already been processed or dispatched.

Once an order has been dispatched, it may no longer be possible to cancel it, and the applicable return policy will apply.

13. Important Note

Goyal Pooja Bhandar reserves the right to assess every return or replacement request individually.

Providing photographs/videos does not automatically guarantee approval. The final decision will be based on the product condition, supporting evidence, delivery details, and the terms of this policy.

14. Contact Us

If you have any questions regarding returns, replacements, refunds, damaged products, missing items, or product quality, please contact us:

Goyal Pooja Bhandar
Email: info@goyalpooja.com
Website: goyalpooja.com

Our team will review your request and assist you with the next steps.

---

By placing an order on Goyal Pooja Bhandar, you acknowledge that you have read and understood this Return & Refund Policy.